Shipping policy

Shipping Information

Glass wall prints will be shipped within 3-8 business days from the date of order confirmation.

Once your order is ready for shipment, we give you the relevant tracking information.

We utilize trusted carriers such as DHL, FEDEX, UPS, Royal Mail, or Parcelforce for shipping.

Enjoy Free Worldwide Delivery

Please be aware that customs and import duties are imposed when the parcel reaches its destination country. These charges are the responsibility of the recipient, and we have no authority over their determination or cost. Customs regulations and import duties vary from one country to another, so we recommend reaching out to your local customs office to ascertain current charges before placing an order.

Customers assume full responsibility for any parcels returned to GlassWallPrints due to unpaid customs fees or overlooked/unread emails from your customs office or courier. Any refunds, gift cards, or requested exchanges will have postal charges, return shipment costs, customs fees, and handling fees deducted from them.

Missed Deliveries

In cases where a recipient is not available for delivery, the item will typically be returned to a local depot after a second delivery attempt. Items not retrieved from the depot will be sent back to GlassWallPrints. We will then issue a refund for the goods, minus our shipping charges and an administration fee for returned items. We recommend using an address where someone can ensure receipt of the item (either at home or at work) since a signature is often required.

Undelivered Items

Once your parcel departs from our warehouse, it becomes the carrier's responsibility to deliver it to you. We have limited influence over undelivered items, and the carrier will provide information on their procedures and any compensation claim processes. Whenever we are contacted, we will do our utmost to assist in expediting this process.

Incorrect or Inaccurate Addresses

If you have entered your address incorrectly or made a typographical error, please notify us immediately via email at glasswallprints.com, and we will make the necessary corrections before the item is dispatched. Failure to do so may result in us being unable to assist with address issues.